Purchase
1. Can People Who Are Not In The Defense Forces Buy The Products Listed In This Website?
Yes. Anybody Can Buy These Items. Restricted Items Are Not Listed In This Website.
2. Can I Exchange The Products?
Yes. Exchange Will Be Given If The Item Is Returned To Us Unused Within One Week From The Date Of Delivery.
Payment
1. What Are The Payment Options Available?
Online Payment Options
Credit Card (Direcpay)
Debit Card (Direcpay)
Net Banking (Direcpay)
NEFT
Paypal (if You Have A Non-indian Paypal Account)
Offline Payment Options
Demand Draft (DD In Favour Of Olive Planet, Payable At Bangalore)
EMO(Electronic Money Order Which Can Be Sent From Your Nearest Post Office)
2. To Which Address Should I Send The DD/Money Order?
Olive Planet,
No 4, 4th Floor,
80 Feet Road, R T Nagar,
Bangalore- 560032,
Karnataka State, India
3. Do You Offer COD (Cash On Delivey)?
No. We Do Not Offer COD At Present.
Shipping
1. What Are The Shipping Options Offered By Olive Planet?
EPP (Express Parcel Post) For Parcels Above 2 Kg And Below 35 Kg (Surface Transport)
EMS Speed Post (By Air)
Blue Dart (Excluding APO Address)
Note: EPP Is A Door Delivery Service By India Post But, At Times The Local Post Man Might Ask You To Pick Up The Parcel From Their Office.
2. How Long Will It Take For The Items To Reach Me Once I Place The Order?
7 To 10 Days By EPP (Express Parcel Post)
2 To 7 Days By EMS Speed Post
24 To 48 Hours By Blue Dart
Note: The Above Given Time Period Is For Products That Can Be Readily Dispatched. Dog Tags Will Take More Time Since They Have To Be Personalised
3. Do You Ship To APO Address?
Yes. We Ship To All Destinations In India. Shipping To APO Address Will Be By Speed Post/EPP Only.
4. I Placed An Order For A Personalised Dogtag Set To Be Shipped By Blue Dart. The Shipping Time Mentioned Was 48 Hours. It Has Been Two Days But, I Haven't Received The Tags.
Dog Tags Have To Be Personalised. This Will Take Us One To Two Days. Shipping By Blue Dart Will Take Another 24 To 48 Hours Based On Your Location. If You Have Ordered More Than One Product And If This Order Includes A Personalised Dog Tag Set Then, Your Whole Order Will Get Delayed By 24 To 48 Hours.
5. How Do I Track My Shipment?
Shipments By Blue Dart Can Be Tracked Here http://www.bluedart.com/htotrack.html
The Address And Contact Number Of Your Local Blue Dart Office Can Be Found Here http://www.bluedart.com/locationfinder_domestic.html
Shipments By EMS Speed Post And EPP (Express Parcel Post) Can Be Tracked Here http://www.indiapost.gov.in/tracking.aspx
6. What Should I Do If My Shipment Has Not Reached Me Within The Time Mentioned In The Website?
Please Check Your Inbox For A Mail From Olive Planet With Details Of The Shipment. Your Tracking Number Will Be Mentioned In This Mail.
You Can Track Your Shipment In The Links Given Above.
Contact Your Local Blue Dart Office Or Your Local Post Office If There Is Any Problem With The Shipment.
If The Problem Persists Then, Send A Mail To customerservice@oliveplanet.in. Do Not Send Mails To Any Other E-Mail ID As This Will Delay The Responce From Our Team.
NOTE: We Will Have Very Little Control Over The Shipment Once We Dispatch It. We Request You To Co-Ordinate With Your Local Blue Dart/Post Office For Quick Delivery.