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- Can People Who Are Not In The Defense Forces Buy The Products Listed In This Website? Yes. Anybody Can Buy These Items. Restricted Items Are Not Listed In This Website.
- Can I Exchange The Products? Yes. Exchange Will Be Given If The Item Is Returned To Us Unused Within One Week From The Date Of Delivery. The Customer Has To Bear The Shipping Charges For Exchange.
- I Am Not Able To Buy Personalised Products Like Dog Tags On The Website. Why? We Do Not Sell Personalised Dog Tags On This Website But, You Will Be Redirected To www.itags.in From Where You Can Purchase Them. This Has Been Done To Speed Up The Processing Of Orders On This Website.
- What Are The Payment Options Available? Online Payment Options:
- Credit Card
- Debit Card
- Net Banking
- NEFT (Bank Transfer)
- Offline Payment Options:
- COD (Cash On Delivery) - COD Is NOT Available For Personalised Products Like Dog Tags And Other Engraved Tags Demand Draft (DD In Favour Of Olive Planet, Payable At Bangalore) EMO(Electronic Money Order Which Can Be Sent From Your Nearest Post Office)
- To Which Account Should I Transfer The Money? Transfer the money by NEFT to the following account
- Note: We Do Not Accept Cheque
- Name of Account Holder : OLIVE PLANET
- HDFC Current Account No: 01402000008065
- Branch - RT NAGAR, BANGALORE
- IFSC - HDFC0000140
- NOTE:Please Mention Your Name In The Transfer Description For Us To Identify The Payment. Once The Money Has Been Transfered, Send The Transaction Ref No By Email To
- To Which Address Should I Send The DD/Money Order? Olive Planet,
- DO NOT DEPOSIT CASH INTO OUR ACCOUNT AS WE WILL BE CHARGED A FEE FOR DIRECT CASH DEPOSITS
- No 4, 4th Floor,
- 80 Feet Road, R T Nagar,
- Bangalore- 560032,
- Karnataka State, India
- Mention Your Order Number When You Send The DD/Money Order
- Do You Offer COD (Cash On Delivey)? No. We do not offer COD at present
In how many days will the refund be processed?
Refund will be processed through same mode within 10 working days
- Do you ship to APO (Army Post Office) Address or Military Address? Yes. We ship to APO address by EMS Speed Post only.
- What Are The Shipping Options Offered By Olive Planet? Fedex, Aramex, Delhivery and EMS Speed Post
- How Long Will It Take For The Items To Reach Me Once I Place The Order? 24 Hrs To 48 Hrs by courier service to metros
- 2 to 4 days by courier to other destinations
- How Do I Track My Shipment? Fedex - https://www.fedex.com/fedextrack/WTRK/index.html?action=track&fdx=1490
- 3 to 7 days by EMS Speed Post
- Fedex Customer Care Number - 1800 209 6161, 1800 22 6161
- Aramex - http://www.aramex.com/express/track.aspx
- Delhivery - http://www.delhivery.com/#
- EMS Speed Post - http://www.indiapost.gov.in/Tracking.aspx
- What Should I Do If My Shipment Has Not Reached Me Within The Time Mentioned In The Website?
Please Check Your Inbox For A Mail From Olive Planet With Details Of The Shipment. Your Tracking Number Will Be Mentioned In This Mail. You Can Track Your Shipment In The Links Given Above. If The Problem Persists Then, Send A Mail To customerservice(at)oliveplanet(dot)in. Do Not Send Mails To Any Other E-Mail ID As This Will Delay The Responce From Our Team. NOTE: We Will Have Very Little Control Over The Shipment Once We Dispatch It. We Request You To Co-Ordinate With Your Local Courier/Post Office For Quick Delivery.